Training Course Descriptions
Planned Courses (Not Yet Scheduled)
Resolving Conflicts
Disarming your Enemies by Making Them your Friend
Conflict can be healthy when it brings about new ideas and deeper relationships. For this to occur, differences must be negotiated on a win/win basis. Conflict is unhealthy when it leads to distrust, anger, and withdrawal. These results usually mean that conflict has been approached on a win/lose basis and the negotiation of a win/win resolution has failed.
Effective communication and conflict management skills are presented through a combination of interactive activities and guided teaching. In addition, participants receive coaching and mentoring to address specific, real world challenges they are facing. This introductory course is ideal for people from any professional background including business, human services, education, family life, and community interest.
Participants will have the opportunity to:
- Analyze conflict-resolution styles and options;
- Identify misunderstandings and how to prevent future conflict situations;
- Identify the choices we have in the way we hear and respond to others;
- Learn to turn complaints into requests; and
- Foster respect and cooperation by focusing on the unmet needs behind the issue.
4 hours $75.00
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Anger Transformation
10 steps to Transforming Anger so Everyone Wins
When we are angry, three things are happening:
1) We are upset because we are not getting something we want;
2) We are blaming someone or something else for not getting what we want;
3) We are about to speak or act in a a way that virtually assures we will not get what we want, or that we may later regret.
When we are angry, we focus almost completely on what we don’t want, and the “wrongness” of others that are involved. We tend to lose sight of what we really do want and need.
The goal of this workshop is to bring participants to the awareness that relationships with friends, family, and co-workers merit the investment in time and energy required for disagreements to be negotiated in such a way that both parties feel like winners.
Participants will:
- Look clearly at what happened and get clarity about your own needs
- Learn how to view the needs of others objectively;
- Find the “Do” behind the “Don’t”;
- Learn how to change destructive anger reactions into the life serving purpose of anger.
4 hours $75.00 (some partial scholarships available)
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Restorative Justice Facilitation Skills*
Training for those interested in Restorative Justice interventions.
Training for those interested in managing and facilitating Restorative Justice interventions such as Restorative Conferencing, or Victim/Offender Mediations.
Participants will:
- Learn the principles of Restorative Justice;
- Practice listening and speaking in non-judgmental ways to encourage honesty and empathy among victims and offenders and others affected by crime;
- Learn how to facilitate victim-sensitive community circle conferences and victim/offender mediations.
*Prerequisite is Communicating Compassionately in a World of Conflict.
8 hours $150 or FREE for those who complete the Mediation Certificate Program
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The Mediator Certificate Program*
Interested In Becoming A Mediator?
The Dispute Resolution Programs Act (DRPA) is California state legislation that sets minimum standards for training of mediators in community mediation programs. CSC’s Certificate Program meets those standards. Additional steps are available if you are interested in getting hands-on experience, include participating in additional hours of co-mediation, including coaching, mentoring, and observation with CSC mediators.
Effective communication is one of the most important aspects to productive and harmonious relationships. Knowing how to work well with others can mean the difference between a promotion and a stalled career. The Mediation Certificate Program not only builds your skills and confidence, it is a great step toward career advancement and leadership opportunities. Give yourself the competitive edge and become a source for positive change in your community! The Conflict Solutions Center Mediation Certificate Program is a multi-disciplinary training program that provides in-depth skills training in communication, conflict management, negotiation, and mediation for people in a variety of professional and community settings. Course modules offer practical, experiential instruction in these diverse areas of practice. The Certificate Program is designed to serve the needs of the conflict resolution practitioner as well as professionals and students in human resource management, law, business, education, counseling, health care, and public service.
The Mediation Certificate Program is comprised of the following courses:
| Class Name: | Hours |
| Communicating Compassionately in a World of Conflict (Prerequisite) | 8 hours |
| Resolving Conflicts (Prerequisite) | 8 hours |
| Anger Transformation (Prerequisite) | 4 hours |
| Basic Mediation Skills (description below) | 20 hours |
| Mediation Skills Practicum (description below) | 10 hours |
Basic Mediation Skills - 20 Hours
This unique training program presents a step-by-step approach to the mediation process and emphasizes the concepts, strategies and skills necessary for effective conflict resolution. The course benefits a wide range of individuals across professional and cultural backgrounds who are interested in learning the basic mediation process, as well as those seeking a deeper understanding of the dynamics of conflict resolution. Managers and organizational leaders, educators, therapists and social workers, students, attorneys, judges, consultants, HR professionals, and faith-based leaders are among the common participants in the course.
Mediation Skills Practicum - 10 Hours
This practicum offers an opportunity to apply the skills learned in the Mediation Skills training and is designed for those interested in becoming Professional Mediators. Participants will observe, and co-mediate cases in Small Claims Court, and debrief with a coach. Trainees experience how the mediation process works and view its effectiveness first-hand. Each mediation is a public service as well as a training laboratory for novice and seasoned mediators.
Participants will have the opportunity to:
- Apply critical thinking to problem identification and problem solving;
- Examine assumptions and biases and the dynamics of neutrality;
- Develop the skills to deal with emotions and impasse;
- Explore ethical and cultural considerations in mediation;
- Understand the difference between positions (surface) and needs/interests (underlying issues);
- Understand theoretical foundation, objectives, and stages of the mediation process;
- Practice effective communication and conflict resolution skills within a mediation framework;
- Participate in simulations as both a mediator and a disputant;
- Learn and practice the mediation process;
*Prerequisites are Communicating Compassionately in a World of Conflict, Resolving Conflicts & Anger Transformation.
5 courses (50 hours total) $450.00. If prerequisite courses are taken individually, amount paid will be credited to the cost of the Mediation Certificate Program.
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