Do you want to:
- Learn how to mediate others' conflicts?- Learn conflict management skills?- Listen and communicate moreeffectively?- Help others find creative solutions to problems?
Learn how to resolve conflicts with mediation. Via highly experiential exercises with coaching by a mediation expert, you will learn:
- Your conflict resolution style
- Stages of a mediation
- How to be a neutral mediator and create a neutral environment
- Empowerment and recognition in conflict resolution
- How to use and teach "I" statements
- Active listening and how to reframe
- How to identify issues, generate
solutions and bridge the interests
- How to facilitate the bargaining process using collaborative negotiation
Approach: At the heart of transformative mediation is the belief that the parties are the decision-makers both as to the content and the process of the mediation. Participants are coached in their communication techniques with immediate feedback from a highly skilled professional mediator. Role-plays include
real-life disputes ranging from family, business, workplace, litigation, and those drawn from the participant's own experience.
This training satisfies requirements to participate in the Small Claims Court Mediation training program with Conflict Solutions Center.
To register call 963-6765
or email info@cscsb.org.